Login Screen

Login process

• User ID: Enter your User ID. Your User ID is supplied by the Bank when you first open an account for eBanking. This is a unique code assigned to you and it is your identification code in eBanking. Once you have logged into the system you can change your User ID, see Change User ID

  For your own security we recommend that you change your Password frequently. Never reveal your Password to anyone.

  • User ID: Displays your current User ID.
  • Existing Password: Enter your current Password.
  • New Password: Enter a new Password following the criteria below:
    • You are not allowed to reuse your old Password.
    • You are not allowed to use a sequence of more than 2 identical characters.
    • Passwords must contain at least 1 digit character, 1 symbol, 1 lowercase letter and 1 uppercase letter.
    • Your new Password should be different from your current User ID.
    • Password length must be at least 8 characters long, this defined by the Bank, and an error message will appear if you have inputted the incorrect length with the correct number of characters.
  • Advice: You should not use Passwords consisting of:
    • Months, weekdays, birthdays or any other form of date
    • Family names, initials or license numbers
    • Names, ID numbers or any other bank references
    • Phone numbers or consecutive number series
    • Dictionary words
  • Confirm New Password: Enter your New Password for confirmation.

• Password: Enter your password.
• The first time you login you are required to:
• Enter a one time PIN received from the bank in an envelope or enter a hard token device code.
• Accept the terms and conditions of the Bank.
• Change you Password.
• Complete the Security Questions.

  For security reasons you have to set up your private questions and answers.

  • From the five questions, you must select three different questions.
  • Select your question.
  • Enter your answer.
  • Click Save.

Three (3) unsuccessful consecutive login attempts will automatically lock the account. You must contact the Bank in order to unlock the account. See Login Problems and Fogot Your Login Details.

How do I Change the Language?

• You can select the language of choice from the Language drop down list.

New Customer

• To choose which processes you want to receive an SMS Alert to your mobile phone see SMS Alerts Administration

  This screen allows to set up alerts for certain processes in the system.

  • Alert Send Method: Select SMS or email.
  • Check the active check box of the processes you wish to receive an alert. Please note some alerts are mandatory and you cannot de-activate them.
  • Click Save.
  • Note: The SMS alert will be sent in the same language that you logged into the system with.

• To view your accounts on the Balance overview screen you must check the check box on the Account Personalisation screen.

  This screen displays all of your authorised accounts for eBanking.

  Process Options

  • Account Alias: You can easily rename each account for your own benefit by completing the Account Alias, click Edit then click Save. This Alias will be reflected in all account selection lists within eBanking (optional).
  • The Display Sequence is for the order the accounts will appear in the system.

• You can access all the functions in the system from the Main Menu, or you can use the Favourites Menu on the left hand side of the screen, see Customise My Favourite Menu.

  This screen gives you the option to customise your Favourites menu.

  • In the column View On My Favourites, check the check boxes of the screens you wish to appear on your menu and enter a number for the priority in the order that you wish them to appear.
  • Click Save to save the changes.
• To customise your widgets that are shown on the dashboard, see Customise My Widgets.

  Widgets are tools or objects that you can arrange on your home page. Some widgets contain "at-a-glance" data.

  • The available widgets are displayed on this screen.
  • To display a widget on your Dashboard, check the activate box and enter a number for the priority in the order that you wish them to appear.
  • You can re-arrange the widgets by clicking and dragging. When you see a box appear, you can drop the widget into place.
  • Note: For the online transaction status widget please see Status Icons.