This guidehelps you to resolve any issues that might arise during the login process.
This section is available to all eBanking users.
What should you do in case you face login problems?
In case that you have any trouble logging into the eBanking System, or you have been locked, after having three consecutive login attempts, please contact us at 8000 79 79 or at +357 22846510 (from abroad).
What should you do in case you face any compatibility problems?
The eBanking System fully supports the usage of the latest web browsers for Internet Explorer, Edge, Google Chrome and Mozilla Firefox. Although other web browsers might also be compatible, the Bank strongly recommends the usage of the above-mentioned browsers.
To avoid unexpected compatibility problems, the Bank also strongly recommends the frequent upgrade of your web browser and operating system with the latest security or other critical updates.
In case you still face any problems regarding the eBanking Service, please contact us at 8000 79 79 or at +357 22846510 (from abroad).
How the Two-Factor-Authentication (2FA) affects your login into the eBanking System?
2FA requires an extra layer of security to make sure that the access into the eBanking System has been gained only by the authorised person(s). Firstly, you are asked to enter your username and password. Then, instead of immediately gaining access, you will be required to provide a second factor authentication (One-Time-Password) using your token. More specifically: