Stop Cheque Payment

This screen allows you to stop a cheque or a range of cheques.

How do I process my Application?

• Account: Select the account from the drop down list.
• Start Cheque Number: Enter the cheque number.
• End Cheque Number: Enter the cheque number.
• Reason: Select the reason.

Submit the Transfer

• When you have completed the details click Submit.
• You will now move to a confirmation page where you can review the details. You may be asked to input a TAN

  Some processes in the eBanking require the input of an TAN (Transaction Authorisation Number) for security reasons. For example a TAN may be required when you make a transfer between your own accounts.

  How to Use an SMS TAN

  • click Send me a TAN.
  • an SMS will be sent to your mobile phone.
  • input the PIN number in the field SMS TAN.
  • when you click Save, the system will validate the number.
  • TAN numbers can only be used once.

  How to Use the Token Device

  • You must enter a new TAN for each transaction you make. TAN numbers can only be used once.
  • Click the button on the Token Device and a number will be generated on the Device screen.
  • Enter the TAN number, click Submit and then Confirm.

• Click Confirm. The system will check that you are authorised to complete the process.
• Upon successful submission a message will be displayed on your screen. What does the Transaction Status Mean?

  The Transaction Created message has two different meanings depending on the system status (shown in the message area of all pages).

  When the system status reads Online

  • The eBanking System is able to process payments in an online/real-time environment.
  • A payment processed while Online is posted immediately in the involved Bank account and is reflected in both account balances and the account statement.

  When the system status reads Transit or Offline

  • Your payment is marked as Pending. The eBanking System can only mark your payment as an instruction for the next Online period.
  • The payment is processed during the next available working-hours (next available Online). The successful posting of the pending payments is always subject to the available balances of the involved accounts.
  • It is strongly recommended to check the posting result of the Offline payments using the Online Transaction Status screen.